Refund & Return Policy
Last updated: July 28, 2026
At Global Link Store we want you to be satisfied with your purchase. Please read this policy before placing an order. If you have questions, contact us or call +977-9851402916.
7-day return window
You may request a return within 7 calendar days of delivery for most items that are unused, in original packaging, and include all accessories, manuals, and warranty cards.
Eligible items
- Products in resalable condition with no physical damage caused by the customer
- Items with proof of purchase (order number or invoice)
- Defective or wrong items received — contact us within 48 hours of delivery with photos
Non-returnable items
- Software licenses, digital downloads, or activated products
- Items with broken seals where seal is required for warranty (unless defective)
- Customized or special-order products (unless faulty)
- Products damaged due to misuse, liquid exposure, or unauthorized repair
How to request a return
- Email shop@globallinkstore.com with your order number and reason
- Our team will confirm eligibility and provide return instructions
- Pack the item securely in its original box where possible
Refunds
Approved refunds are processed within 5–10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method where possible (eSewa, Khalti, or bank transfer for COD orders). Shipping fees are non-refundable unless the return is due to our error or a defective product.
Exchanges
If you received a defective unit, we will arrange a replacement when stock is available. Otherwise we may offer repair under manufacturer warranty or a refund as appropriate.
Warranty
Manufacturer warranty applies to eligible electronics as stated on the product page or invoice. Warranty claims are handled per the brand’s terms after the return period.