Thank you for shopping with Global Link Store. Your satisfaction is our top priority, and we strive to ensure you have a seamless shopping experience. Please review our Refund and Return Policy to understand your rights and our procedures.

Eligibility for Returns

We accept returns under the following conditions:

  1. The item must be returned within 7 days of delivery.

  2. The product must be unused, undamaged, and in its original packaging, including all tags, manuals, and accessories.

  3. Certain items, such as perishable goods, personal hygiene products, and clearance items, are non-returnable unless they arrive damaged or defective.

How to Initiate a Return

  1. Contact Us: Email us at [email protected] or call our customer service at +977-1-5454462 with your order number, product details, and reason for return.

  2. Return Approval: Once your return request is reviewed and approved, we will provide instructions for shipping the product back to us.

  3. Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refund Policy

  1. Refund Methods: Refunds will be processed to the original payment method (e.g. mobile banking, mobile wallet) within 7-10 business days after the returned item is inspected and approved.

  2. Partial Refunds: In certain cases, partial refunds may be granted (e.g., products returned in a condition that does not meet our return criteria).

  3. Non-Refundable Items: Items not eligible for returns will not be refunded unless proven defective.

Exchanges

We offer exchanges for items of equal or lesser value under the following conditions:

  • The product is defective, damaged, or incorrect.

  • Exchange requests must be made within 7 days of delivery.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or +977-1-5454462. Provide your order number, photos of the damage, and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

Important Notes

  • Refunds and returns are only applicable to items purchased directly from Global Link Store.

  • We reserve the right to deny a refund or return if the product does not meet the conditions outlined in this policy.

  • For any questions or concerns, please contact us at 9851002916.

Thank you for choosing Global Link Store for your online shopping needs in Nepal!